Terms & Services

Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this policy. This policy together with our Terms of Use  and any other documents referred to in it describes the personal information that we collect from you, or that you provide on this website (our “Website”) and how that information may be used or disclosed by us.

Please read the following carefully to understand our policies and practices regarding your personal information and how we will treat it. By using or accessing our Website, you agree to this privacy policy. This policy may change from time to time, and your continued use of the Website is deemed to be acceptance of such changes, so please check the policy periodically for updates.

Children Under the Age of 16 


Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under r16. If you are under 16, please do not register on the Website, make any purchases through the Website or send any information about yourself to us, including your name, address, telephone number or e-mail address. In the event that we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 16, please contact us at cynthia@essentialenergyhealing.ca

Information We Collect About You 


We collect several types of information from and about users of our Website, including:     
Information you provide to us.    
Information we collect as you navigate through the site, including usage details, IP addresses, and cookies.

Information You Provide to Us

 
We may collect and use the following information that you provide to us: ·      
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, purchasing our products, or requesting further services or information.

We may also ask you for information if you report a problem with our Website, products or services. This type of information may include your name, address, phone number, email address, and credit card information. You will have the opt-in ability to store your credit card information for future purchases. ·  

Records and copies of your correspondence (including e-mail addresses), if you contact us. ·      

Details of transactions you carry out through our Website and of the fulfilment of your orders. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.  

Uses Made of the Information

 
We use information that we collect about you or that you provide to us, including any personal information, in the following ways:
      
To present our Website and its contents in a suitable and effective manner for you and for your computer. ·      
To provide you with information, products or services that you request from us. ·      
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us. ·      
To notify you about changes to our service. ·      
To allow you to participate in interactive features of our service, if you choose to do so.

We may also use your information, or permit selected third parties to use your information, to contact you about goods and services that may be of interest to you where you have consented to be contacted for such purposes. If you do not want us to use your information in this way, or to provide your information to third parties for marketing purposes, please do not opt in to this feature when prompted. You may also adjust your user preferences accordingly in your account profile, which you will have control over. We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Choices About How We Use and Disclose Your Information

 
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: ·       

Cookies


If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Website may then be inaccessible or not function properly. ·       

Promotional Offers from the Company


We will only send you direct marketing emails or other contacts if you opt-in to receive such emails.  In the future, if you do not wish to have your e-mail address or other contact information used for promotional purposes by the Company, you can opt-out in your user profile. You can also always opt-out of receiving e-mail information from us other than the e-mail informing you of the completion of user registration, correction of user data, or change of password by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an e-mail stating your request to cynthia@essentialenergyhealing.ca.  If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt-out may not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

You should review this privacy policy carefully, because if you do not agree with our practices, your ultimate choice is not to use the Website.  By using any part of the Website, you accept and agree to our privacy practices. If we update this privacy policy, your continued use of the Website (following the posting of the revised privacy policy) means that you accept and agree to the terms of the revised privacy policy. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Accessing and Correcting Your Personal Information


You can review and update your personal information by logging into the Website and visiting your account profile page and making changes. If you have forgotten your password, once you have tried to register and failed, you can click on the “Forgot your password?” link to reach a page on which you can submit your e-mail address. Your user name and password then will be e-mailed to you. You may also send us an e-mail at cynthia@essentialenergyhealing.ca to request access to, correct or delete any personal information that you have provided to us.  However, we may need to delete your user account in order to delete your personal information.


Contact Information 


To ask questions or comment about this privacy policy and our privacy practices, please contact us at: cynthia@essentialenergyhealing.ca or via our telephone number: 403-391-4117

Website Terms and Conditions 


The following terms and conditions apply to your use of www.essentialenergyhealing.ca, including any content, functionality and services offered on or through www.essentialenergyhealing.ca (the “Website”), whether as a guest or as a registered user. Please read these Terms of Use carefully before you start to use the Website. 

By using the Website, you accept and agree to abide by these Terms of Use and our Privacy Policy, on this page.
If you do not want to agree to these Terms of Use or the Privacy Policy, you must navigate away from or otherwise refrain from using the Website. These Terms of Use apply unless you have signed a separate formal written agreement with Company.

Changes to the Terms of Use 


We may revise and update these Terms of Use from time to time in our sole discretion. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. All material changes will apply prospectively only. Any changes to the dispute resolution procedures set forth below in Governing Law and Jurisdiction shall not apply to any disputes for which the parties had actual notice as of the date the change was posted on the Website. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. 

Accessing the Website and Account Security

 
To use this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and are at least 18 years or older. Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend any service we provide on the Website in our sole discretion without notice.
We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
You are responsible for making all arrangements necessary for you to have access to the Website.
You are responsible for ensuring that all persons who access the Website through your account are aware of these Terms of Use, and that they comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. If you choose, or you are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You agree to immediately notify Company of any unauthorized use of your user name or password or any other breach of security, and ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. We have the right to disable any user identification code or password, whether chosen by you or provided by us, at any time, for any reason, including, if in our opinion, you have failed to comply with any provision of these Terms of Use.

This Website Does Not Provide Medical Advice
Informational Purposes Only 


The information contained in this Website, or provided to you via the Website in response to a request made or a question asked by you, or as a result of the completion of a questionnaire by you is provided for informational purposes only. The information should not be considered complete and does not cover all or any particular health issues. The information should not be relied upon, and should not be used in place of a visit with, called to, consultation with or advice from your physician or other health care provider.Company does not recommend self-management of health problems nor does it endorse any particular type of medical treatment. If you suspect you have a medical problem, or if you have any health care related questions, please promptly call or see your physician or other health care provider. You should not conclude by virtue of the dietary supplement recommendation made on this Website, something you have read on this or some other Website, or in the information provided in response to your inquiries or questions that you do not need to consult a health care professional, nor should you rely on such information to cure an ailment or alleviate pain. Never disregard medical advice or delay in seeking medical advice or treatment as a result of something you read on this Website, or as a result of the dietary supplement recommendations made on this Website, or as a result of the answer to any of your inquiries via the Website. The information is not a substitute for professional medical advice and nothing contained on this Website or in a response to your inquiries or questionnaires via the Website is intended to be instructional for medical diagnoses or treatment. You may email us with questions regarding our products, dietary supplements in general or health matters in general. Do not send us any unique or personal medical, therapeutic or treatment questions. Company does not provide medical advice, and as previously stated, we urge you to contact your physician if you feel you require possible medical advice or treatment.

THE INFORMATION PRESENTED ON OR THROUGH THE WEBSITE IS MADE AVAILABLE SOLELY FOR GENERAL INFORMATION PURPOSES. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF THE INFORMATION. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK. WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY ARISING FROM ANY RELIANCE PLACED ON SUCH MATERIALS BY YOU OR ANY OTHER VISITOR TO THE WEBSITE, OR BY ANYONE WHO MAY BE INFORMED OF ANY OF ITS CONTENTS.

Changes to the Website 


We may update the Website from time to time, but its content is not necessarily complete or up-to-date. We may change the Website at any time with or without notice. We may suspend access to the Website, or close it indefinitely. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Payment & Refund Policy


All orders are final. No refunds or exchanges.


Orders


All items must be paid for in full at time of purchase. All orders are subject to these Online Purchase Terms, Company’s Website Terms and Conditions. All orders are final. There are no refunds or exchanges.  By placing an order with Company, you agree that you are buying Company’s products for your own use, only, and not for resale.

We may revise and discontinue products at any time. We reserve the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice. By placing an order with Company, you agree that you are buying Company’s products for your own use, only, and not for resale.

Company is not responsible for any lost or damaged orders. All domestic shipments are made via Canada Post. Please contact us directly if you wish to upgrade to tracking number as there is a significant increase in shipping for this option.

Payment Options


Terms of payment are within Company’s sole discretion, and unless otherwise agreed to by Company, payment must be received prior to Company’s acceptance of an order. Payments for products may be made by credit card, or other pre-arranged payment method, unless credit terms have been agreed to by Company. Orders are not binding on Company until accepted by Company.

Business Hours

 
Our business hours are 11:00 a.m. – 5:00 p.m. Mountain Time. Telephone orders may be made at 1-403-391-4117, Tuesday through Thursday. If you reach our voicemail, please leave a message and we will promptly return your call.
ShippingAll orders generally ship within 2 business days, unless otherwise noted in the product listing. Custom items will be shipped within two-three (2-3) weeks after purchase date. All items are shipped via Canada Post. 
 

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